Refunds are issued by the seller, not by sodafite.com. We are an independent review site. We do not take payment, so we cannot process, approve or deny a refund. All requests go to the seller's support team using the contact details on your order confirmation or packing slip.
The 60-day guarantee
Every order placed through the official checkout is covered for 60 days from the date of purchase. If the product has not earned its place in your routine within that window, you can request a refund of the product price.
What is covered
- The product price of your order
- Opened and finished bottles — you do not have to leave product unused
- Any number of bottles in the package you bought
What is not covered
- Original shipping charges, where these were paid
- Return postage, which is the customer's responsibility
- Orders placed through unauthorised resellers or marketplace listings
- Requests made after the 60-day window has closed
How to request a refund
| Step | What to do |
|---|---|
| 1 | Find your order number on the confirmation email or packing slip. |
| 2 | Email the seller's support address shown on that packing slip, stating your order number and that you are requesting a refund under the 60-day guarantee. |
| 3 | Support will reply with a return address and any reference number needed. |
| 4 | Post the bottles back, including empty ones, keeping your tracking receipt. |
| 5 | Once the return is received, the product price is refunded to the original payment method. |
Processing time
Refunds are normally processed within a few business days of the return being received. How long the credit takes to appear depends on your bank or card issuer, typically a further five to ten business days.
Damaged or incorrect orders
If your order arrives damaged, incomplete or incorrect, contact the seller's support immediately with photographs. These cases are handled separately from the guarantee process.
Buy from the official checkout
The guarantee applies to purchases made through the official checkout. Orders placed with third-party resellers, auction listings or marketplace sellers are generally not eligible, and product authenticity cannot be verified.
Always confirm the current terms. The seller sets and may change the guarantee period and its conditions. Check the refund terms shown at checkout before you pay — those are the terms that apply to your order.
Contact
For questions about this page (not about a specific order): support@sodafite.com. For an actual refund, contact the seller's support using the details on your packing slip.
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